Withdraw from contract
If you took out a paid plan within the last fourteen days, you can withdraw from the contract here. No sign-in and no reason needed — the withdrawal takes effect the moment it reaches us.
Your plan then ends straight away, and you get everything you paid for it back, to the means of payment you used — at the latest fourteen days after your withdrawal reached us. Your account, your scores and the free part of the app are not affected.
Your withdrawal has reached us
The confirmation of receipt is on its way by email too; it says what happens next. Keep one of the two — it is your proof of withdrawal.
Other ways to withdraw
- By email to [email protected] or by post to the address in the imprint. No particular wording is needed; you can use the model withdrawal form, but you do not have to.
The full withdrawal instructions are in section 7 of the terms. If you concluded the contract more than fourteen days ago, you can cancel it at any time.